One bank. One purpose. More powerful together.
We are pleased to announce the merger of two historic community banking companies, Touchstone Bank and First Bank. On October 1, 2024, Touchstone Bank founded in 1906, and First Bank, headquartered in the Shenandoah Valley and founded in 1907, joined together to expand and improve services for our customers, businesses, municipal partners, and the non-profit organizations that make our communities better!
By joining the strengths of our relationship bankers, we will deliver the high-touch service you have come to expect from your local bank. By combining the best of our systems, we will deliver today’s technology for superior convenience and service. We truly believe this is an excellent opportunity that will benefit our customers and communities.
We are excited to join two companies together that share the same philosophies, and we will remain focused on you, our customer.
Customer Communications
Personal Welcome Package: Welcome Guide Letter | Personal Welcome Guide | Personal Disclosure Booklet
Business Welcome Package: Welcome Guide Letter | Business Welcome Guide | Business Disclosure Booklet
Welcome Letter (October 1, 2024) - Customer Welcome Letter
Will the name of the bank change? If so, when?
Yes. After Touchstone Bank accounts transition to the First Bank system over Presidents' Day weekend, the combined bank will operate under the First Bank name.
Will our current locations and hours change?
No. There are no plans to close any Touchstone Bank locations or modify any existing hours of operation at this time.
How can I access my account during transition weekend?
Between 5 pm on Friday, February 14 and 9 am on Tuesday, February 18, some services will be periodically interrupted or not available. Please consider carrying extra cash or additional forms of payment as a backup.
Will Online and Mobile be available during transition weekend?
Online and Mobile Banking will not be accessible for transition weekend.
How will I log into Online Banking after the transition? Will my login information change?
On Tuesday, February 18, online services will be available via fbvirginia.com. There may be a need to change your user ID or password for Online and Mobile Banking. The first time you access the systems you will have to complete an authentication process, which will include creating a new password and setting new security answers. More information regarding online services will be sent to you well in advance of transition weekend.
Will I need to set up my bill payment information?
No, existing payees will transfer over to the new system. However, the Bill Pay system will not be available beginning on Tuesday, February 11 at 4 pm. This is necessary to process any scheduled payments you may have entered into the system between February 3-11.
Will I still have access to the existing Mobile Banking app?
You will need to download First Bank’s Mobile Banking app, which you can find at fbvirginia.com. You will have access via the First Bank mobile application starting at 9 am on Tuesday, February 18. The Touchstone Bank Mobile Banking app will not be available after February 17.
Will I be able to use Mobile Deposit?
Yes, starting Tuesday, February 18 you will be able to use First Bank’s Mobile Deposit feature. Simply download the First Bank Mobile Banking app and log in using your Online Banking credentials.
Will the bank's ATMs be available during transition weekend?
Touchstone Bank ATMs will not be available over transition weekend, but will be available beginning at 9 am on Tuesday, February 18.
Will I receive a new debit card?
You will receive a new First Bank debit card and PIN in the mail. You can activate the new card on Tuesday, February 18. You will receive detailed instructions with your new debit card.
Will the recurring transactions set up with my old debit card still work?
No, any automatic payments made with your current debit card will need to be set up with your new First Bank debit card (i.e., monthly, yearly payments automatically paid for services).
When should I stop using my old debit card?
On Tuesday, February 18, you should begin using your First Bank debit card. Please destroy your Touchstone Bank debit card at that time as it will no longer work.
Will automatic transfers I have set up between my accounts continue?
Yes, transfers between bank accounts will not be interrupted.
Do I need to change my direct deposit and automatic payments?
No, because the bank routing number and all account numbers will remain the same, you will not have to change direct deposits or automatic transfers.
Will any of my account numbers change?
No. At this time, your Touchstone Bank checking account number will remain the same. In the event your account number has to change, we will notify you well in advance and assist you every step of the way. Please continue to use your debit card, checks, and other account services as you normally would.
Do I need to order new checks?
No, continue to use your current supply of checks. We will replace them with First Bank checks with your next order.
Will my account features and benefits change?
First Bank has numerous banking account options. We have chosen the account type which is most closely aligned with your existing account. Let us know if you would prefer a different account on or after Tuesday, February 18 and one of our banking associates would be happy to help you find the best fit for your individual needs.
When will I receive my monthly statement?
A statement will be generated for your account(s) on Friday, February 14. Thereafter, you should receive your regular monthly First Bank statement around the same time each month as you have in the past.
What should I do if I want to continue receiving check images with my printed statement?
If you currently receive check images with your monthly statement, they will continue to be delivered in your First Bank statement. Additionally, check images are available via Online and Mobile Banking.
I currently have overdraft protection set up on my checking account. Will this continue?
Yes, sweeps and lines of credit in place will continue to provide you with protection against overdrafts.
Will I need a new key for my safe deposit box?
No, you will be able to access your safe box utilizing the key originally issued to you.
What do I need to know about using the night drop?
All night depository boxes will be available during and after the transition. Clients who have night deposit keys should continue to utilize the keys originally issued to you.
Will my loan payment and/or due date change?
No. The terms of your loan, including payment amount and due date, will not change.
What about my certificate of deposit or IRA?
The rate, maturity date, and other terms of your certificate of deposit or IRA will not change.
Will I be able to do my banking at other First Bank branches after conversion?
Yes, we look forward to serving you at any of our 33 branch offices beginning Tuesday, February 18. See the back page for a map of branches or a complete listing online at fbvirginia.com.
Will Telephone Banking be available?
Yes, you will be able to access First Bank's Telephone Banking as of Tuesday, February 18, by calling 800.313.2730 to enroll. To verify your identity as a first-time user, you will need your account number and Social Security Number.
Will I continue to work with the same familiar faces that I bank with today?
Yes! We know our teammates are our most important asset, and you will continue to see the same familiar faces in your favorite branch.
Will First Bank continue to be involved in my community?
Yes! Our banks share the same philosophy of community involvement. We are committed to providing support to all the communities we serve.
How will the merger affect my FDIC coverage?
If you have accounts at both Touchstone Bank and First Bank, deposits at Touchstone Bank will be separately insured from deposits at First Bank for at least six months after the merger date of October 1, 2024. Certificates of Deposit (CDs) from Touchstone Bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed for any other term, it would be separately insured only until the end of the six-month grace period. If you have any questions about FDIC coverage, any member of our branch team will be happy to assist you.
How will this merger impact the bank’s privacy policy?
For First Bank’s most recent privacy policy, please visit the bank’s website at www.fbvirginia.com.
How will future details about this merger be communicated to me?
Any changes affecting you will be communicated by mail in advance, and information will be posted on our webpage dedicated to merger information at www.fbvirginia.com/faqs.