One bank. One purpose. More powerful together.
Welcome to First Bank! We are so glad you are here.
Please review the information below to answer any questions you may have about the transition to First Bank. Our team is always here should you have any questions. We are committed to making this transition as smooth as possible for you.
Welcome to First Bank: Resources to Power Your Journey
Online Banking. Online and Mobile Banking is available. There may be a need to change your user ID or password for Online and Mobile Banking, please refer to mailed and electronic communications you have received from First Bank. The first time you access the systems you will have to complete an authentication process, which will include creating a new password and setting new security answers.
Mobile Banking. Download First Bank’s Mobile Banking to get started banking on the go!
Your First Bank Debit Card. Your new First Bank debit card and PIN have arrived in the mail, along with activation instructions. For your security, the envelope with your card is unmarked. Activation for your First Bank debit card begins on Tuesday, February 18. Continue to use your existing Touchstone Bank debit card through Monday, February 17.
Telephone Banking. Telephone Banking is available for self-enrollment. Simply call 800.313.2730 to enroll. To verify your identity as a first-time user, you will need your account number and Social Security Number.
Customer Communications
Postcards: January 31, 2025
Guides: Quicken and Quickbooks Users
Personal Welcome Package: Welcome Guide Letter | Personal Welcome Guide | Personal Disclosure Booklet
Business Welcome Package: Welcome Guide Letter | Business Welcome Guide | Business Disclosure Booklet
Welcome Letter (October 1, 2024) - Customer Welcome Letter
Frequently Asked Questions
Will our current locations and hours change?
No. There are no plans to close any locations or modify any existing hours of operation at this time.
Will I be able to do my banking at all First Bank branches after conversion?
Yes, we look forward to serving you at any of our 33 branch offices.
Will I need to set up my bill payment information?
No, existing payees will transfer over to the new system.
Will the recurring transactions set up with my old debit card still work?
No, any automatic payments made with your current debit card will need to be set up with your new First Bank debit card (i.e., monthly, yearly payments automatically paid for services).
Will automatic transfers I have set up between my accounts continue?
Yes, transfers between bank accounts will not be interrupted.
Do I need to change my direct deposit and automatic payments?
No, because the bank routing number and all account numbers will remain the same, you will not have to change direct deposits or automatic transfers.
Do I need to order new checks?
No, continue to use your current supply of checks. We will replace them with First Bank checks with your next order.
Will my account features and benefits change?
First Bank has numerous banking account options. We have chosen the account type which is most closely aligned with your existing account. Let us know if you would prefer a different account on or after Tuesday, February 18 and one of our banking associates would be happy to help you find the best fit for your individual needs.
When will I receive my monthly statement?
You should receive your regular monthly First Bank statement around the same time each month as you have in the past.
What should I do if I want to continue receiving check images with my printed statement?
If you currently receive check images with your monthly statement, they will continue to be delivered in your First Bank statement. Additionally, check images are available via Online and Mobile Banking.
I currently have overdraft protection set up on my checking account. Will this continue?
Yes, sweeps and lines of credit in place will continue to provide you with protection against overdrafts.
Will I need a new key for my safe deposit box?
No, you will be able to access your safe box utilizing the key originally issued to you.
What do I need to know about using the night drop?
All night depository boxes will be available during and after the transition. Clients who have night deposit keys should continue to utilize the keys originally issued to you.
Will my loan payment and/or due date change?
No. The terms of your loan, including payment amount and due date, will not change.
What about my certificate of deposit or IRA?
The rate, maturity date, and other terms of your certificate of deposit or IRA will not change.
Will I continue to work with the same familiar faces that I bank with today?
Yes! We know our teammates are our most important asset, and you will continue to see the same familiar faces in your favorite branch.
Will First Bank continue to be involved in my community?
Yes! We are committed to providing support to all the communities we serve.
How will the merger affect my FDIC coverage?
If you have accounts at both Touchstone Bank and First Bank, deposits at Touchstone Bank will be separately insured from deposits at First Bank for at least six months after the merger date of October 1, 2024. Certificates of Deposit (CDs) from Touchstone Bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed for any other term, it would be separately insured only until the end of the six-month grace period. If you have any questions about FDIC coverage, any member of our branch team will be happy to assist you.
How will this merger impact the bank’s privacy policy?
For First Bank’s most recent privacy policy, please visit the bank’s website at www.fbvirginia.com.
How will future details about this merger be communicated to me?
Any changes affecting you will be communicated by mail in advance, and information will be posted on our webpage dedicated to merger information at www.fbvirginia.com/faqs.